GENERAL ENTRANCE TO THE ALHAMBRA AND THE GENERALIFE + TOURIST AUDIOGUIDE

Don't miss out on the opportunity to discover the Alhambra at your own pace with a state-of-the-art audio guide. The audio guide provides a guided itinerary with which you can comfortably explore the monument at your own pace, making the most of your visit.

Advantages of online booking

1. Avoid unnecessary queues
2. Pick up your audio guides preferentially at the Alhambra site

Included

1. General admission to the entire Alhambra and Generalife complex, including the Nasrid Palaces
2. State-of-the-art official audio guide of the Alhambra

Important information to pick up your audio guide:

1. To pick up the audio guide you can go to any of the two visitor service points:                                                                                                                                                                   A. Entrance hall to the monument or B. In front of the Palace of Carlos V, right next to the access to the Nasrid Palaces (PLEASE CHECK ATTACHED PLANS )
2. The voucher is electronic, it is not necessary to print it
3. The customer will be asked for a credit or debit card to be scanned as a guarantee for the return of the audio guides; This process does not charge or block any amount on your card. You can also leave a cash deposit of 50.-€ which will be returned at the end of the visit when the device is delivered
4. VERY IMPORTANT: When the software sends the documentation to your email and Whatsapp, you will receive a document in PDF format, with the title "THESE ARE YOUR TICKETS "buyer name" + AUDIOGUIDE VOUCHERS. In this PDF after the tickets Alhambra officials are the vouchers to pick up the audio guide.

Important notes

1. It is essential to provide name, surnames and DNI / Passport at the time of making the reservation.
2. On the day of the visit you must bring the original identity document that you provided at the time of making the reservation.
3. The timetable for access to the Nasrid Palaces is the one indicated at the entrance of the Alhambra "Access time to the Nasrid Palaces".
4. The rest of the enclosure can be visited at any time.
5. The Alhambra is a protected monument and limits the number of visitors per day, with which you will not be able to revisit the parts previously visited.
6. In case there is no availability, on the same day, we will contact you to give you an alternative or cancel the service.
7. The price of the tickets includes €4,80/participant for management expenses of Special Plans SL.
   
8. It is not possible to hire children under 12 years of age separately from at least one adult. If this happens the software will cancel your tour.

Cancellation Policies

Based on the Official Regulations published in the BOJA by the Board of Trustees of the Alhambra and the Generalife, launched on 1/1/2020, once the tickets have been issued, they cannot be cancelled, modified or rescheduled.

As a consequence of this regulation, the cancellation policies to be taken into account, without exceptions of any kind, are:

1. This service cannot be cancelled, modified or rescheduled. Any of these options will involve 100% of expenses

There are no exceptional situations to apply in the cancellation conditions that modify the cancellation and refund criteria indicated in these points.

VERY IMPORTANT: REQUEST FOR WAITING LIST INCLUSION

If you have made a reservation in an ON HOLD/ WAITING LIST situation, you must take into account the following conditions:

1. As soon as we have availability, we will proceed to issue your tickets, without delay or consultation, since you consent to us taking care of obtaining said tickets for you.
2. The system will not charge you as long as the visit is not confirmed. Once it can be definitively confirmed, the charge on your card will be automatic and irreversible.
3. We will send you a new voucher indicating that the reservation is confirmed. From the moment of confirmation and charge to the card, the reservation is already confirmed and under the cancellation conditions of any direct reservation, without a waiting list.
4. If you want to get off the waiting list, you just have to write an email to cancelacionsp@gmail.com and indicate that you want to get off the waiting list, indicating the order number, name and surname of the holder and that you want to cancel.
5. If, within a reasonable period of time (at the latest 12 hours before the visit), Special Plans considers that it will not be possible to carry out the definitive reservation, we will send you a cancellation email and no charge will be made to your account. card, since the service has not been performed.

Keep in mind that this is a surveillance service, at no cost to you, with which you have no guarantee of success and that does not obligate Special Plans to anything, until the moment of obtaining the tickets that allow confirmation. your reservation, since you are aware that we do not have the tickets requested at the time of making the reservation on the waiting list and therefore, at that moment we cannot guarantee anything.